Call Center Factory Service Agent

GE Appliances, a Haier company

Memphis,TN

5/25/2020

**Job Location** USA, Memphis, TN **Job Posting Title** Call Center Factory Service Agent **The Challenge** To provide assistance to customers in setting up service repair needs for their GE Appliances. **What you will Do** + Assist consumers and customers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls. + Utilize CBR to save the service call. Reschedule service calls for customers, communicate with dispatchers via CRT for special requests and customer concerns about parts. + Message dispatch for specific reasons. + Work towards achieving and maintaining specific STC & Productivity goals. + Provide consumer education to save in-warranty and service contract calls and negotiating and implementing concessions that are in the best interest of the customer and consumer. + Utilize selling techniques and case based reasoning (CBR) to retain and increase the out of warranty business. + Adhere to safety policies and procedures to ensure a safe work environment for all. + Other duties as assigned by the Developer. **What you need to Succeed** + Requires ability to analyze data and determine appropriate transfer/processing. Requires in-depth knowledge of GEA products plus computer skills. + Ability to make sound decisions and good judgment. Excellent communication a must; normally acquired through high school degree and equivalent 12 thru 18 months or more of experience required. Some previous sales, inbound calls or customer service experience preferred. + Pleasant phone voice quality. + Ambitious learner and self starter GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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