Tax Information Aide

New York State Civil Service



## Minimum QualificationsThe NYS Department of Tax and Finance is actively recruiting temporary employees. 60 credit hours of college level coursework or 1 year of clerical support experience in acustomer service environment preferred. Preferred candidates will possess proven experience in a customer service setting dealing with the public in person or on the telephone providing information concerning and/or explaining policies and procedures,resolving problems, or reconciling accounts. Strong communication skills, including the ability to communicate professionally while representing the department, are essential. ## Duties DescriptionUnder the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to, the following:* Open mail and prepare tax returns for processing.* Process payments for daily bank deposits.* Provide telephone assistance by eliciting information from callers to determine the nature of the inquiry, assisting callers with tax filings, answer routine, simple questions about filing requirements or other related information, and route calls to the appropriate specialized units as necessary.* Resolve routine problems and issues.* Receive, screen, review, and verify documents.* Sort and distribute documents, keep appropriate records, and redirect documents as necessary.* Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.* Create routine reports, (e.g., personal and unit production, or assist in preparation of reports by gathering data, tabulating results, preparing simple charts).* Operate office machinery, including photocopiers, calculators, computer printers, and scanners.* Enter and/or retrieve information from computer databases.* Communicate effectively both verbally and in writing.* Create materials, including, but not limited to letters/memorandums, emails, and spreadsheets using various computer software programs.* Research and resolve errors and omissions on taxreturns.* Comprehend complex agency and program policies and procedures.* Perform other related duties as required.## Additional CommentsPositions are available at the ViaPort Mall location: 93 West Campbell Road Schenectady, NY. All successful candidates must be fully compliant with all Federal, State and Local Tax Laws, which includes being current with their Tax Return Filings.Fingerprinting is required as part of the background check prior to appointment.Some positions may require additional credentials or a background check to verify your identity. ## Notes on ApplyingInterested candidates must complete and submit an applicant history form and temporary position supplement form (resumes are optional) located on our public website at: completing by mail, completed forms must be mailed to: NYS Department of Taxation and Finance OHRM Personnel Unit W.A. Harriman State Office Campus, Bldg. 9, Room 256 Albany, NY 12227*Date Posted:* 08/28/19*Applications Due:* 04/01/20*Vacancy ID:* 73551*Agency:* Taxation & Finance, State*Title:* Tax Information Aide*Occupational Category:* Clerical, Secretarial, Office Aide*Salary Grade:* NS*Bargaining Unit:* ASU - Administrative Services Unit (CSEA)*Salary Range:* From $15.78 to $15.78 Hourly*Employment Type:* Full-Time*Appointment Type:* Temporary*Jurisdictional Class:* Competitive Class*Travel Percentage:* 0%*Workweek:* Mon-Fri*Hours Per Week:* 37.5*From:* 8:30 AM*To:* 4:30 PM*Flextime allowed?:* No*Mandatory overtime?:* No*Compressed workweek allowed?:* No*Telecommuting allowed?:* No*County:* Schenectady*City:* Albany*State:* NY*Zip Code:* 12227*Name:* Susan Zobre*Telephone:* (518) ###-####*Fax:* (518) ###-####*Email Address:* [email protected]*Street Address:* ViaPort Mall Rotterdam 93 West Campbell Road*Street:* W.A. Harriman Campus, Bldg 9, Rm 256

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