Guest Services Associate I

The Salvation Army

San Diego,CA

12/5/2019

Requisition Number13004 Lead Guest Service Associate - San Diego KROC Post Date8/16/2019 TitleGuest Services Associate I CitySan Diego StateCA DescriptionMISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needsin His name without discrimination. POSITION SUMMARY The Lead Guest Services Associate II is responsible for providing quality customer service to members, clients and customers, in-person, via phone and email. The Lead Guest Services Associate II will serve as acting Manager-On-Duty, responding appropriatelyto incidents and reporting appropriately. Additionally, the Lead Guest Services Associate II will provide oversight to and supervision of Guest Services Associates and Lead Guest Services Associates, at the direction of the Membership Coordinator. ESSENTIAL FUNCTIONS - Provide excellent customer service to the community; ensure that all guest receive prompt, friendly and efficient service. - Assist in the training and oversight of Guest Services Associates in the gymnasium. - Maintain all Kroc Center cash handling and Accounting procedures. - Process sales of memberships, classes and programs, ensuring customer data is processed and stored. - Perform tracking and record keeping as needed and at the direction of the Membership Department. - Work with Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors. - Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates. - Adhere to all RJKCCC Operations procedures and policies adopted by Administration. - Observe all safety rules and regulations. - Attend staff meetings and maintain trainings, as required. - Maintain confidentiality. - Assist in emergency situations, completing, calling in and filing reports appropriately. RequirementsWORKING CONDITIONS Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operatecomputer, fax and telephone. MINIMUM QUALIFICATIONS - At least 2 years experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility. - At least 1 year experience in a supervisory capacity. - Bilingual (Spanish) preferred. SKILLS, KNOWLEDGE, & ABILITIES - Must have or obtain First Aid/ CPR/ AED certifications with first 90 days of employment. - Must be at least 21 years - Ability to communicate effectively with customers, peers & supervisors. - Must comply with all applicable business, employment and copyright law. - Ability to work in a fast-paced, team environment and maintain poise under pressure. - Ability to empathize and communicate with all populations, including low-income and vulnerable individuals. + Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. + Please view Equal Employment Opportunity Posters provided by OFCCP here. + The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c) Apply On-line

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