Receptionist

BRYANT & STRATTON COLLEGE

Albany,NY

11/12/2019

Part Time Evening/Weekend ReceptionistPOSITION SUMMARY: Responsible for answering incoming calls for the campus and routing inquires in a prompt, accurate and professional manner. Enter and update all admission information and data in CRM as needed. Provide clerical support to the admissions office coordinator and DOA.Hours are Monday - Thursday 5:00 pm - 8:00 pm, Saturday 8:00 am - 1:00 pm. During peak enrollment, assisting with staffing coverage and student events hours may be changed to include Holidays.ESSENTIAL POSITION RESPONSIBILITIES/FUNCTIONS* Leads the customer service activities at the point of first contact. (i.e., provide timely, courteous, and proficient service to both internal and external customers)* Answers all incoming calls and directs inquires at the reception desk in a professional manner to the appropriate associate or department.* Offers assistance and directions to all visitors at the Campus, and takes accurate messages as needed.* Inputs and updates all leads and data in the Lead system in an accurate/timely basis (i.e., appointments, phone comments, and interview comments).* Processes correspondence for Admissions department as needed.* Files and maintains call-in sheets in accordance with current directives.* Assists Admission Office Coordinator and Lead Receptionist as needed.* Processes and distributes mail in compliance with U.S. Postal regulations as needed.* Performs all other assigned duties by the Directors of Admissions.Education Associate's DegreeExperience Previous phone/receptionist, telemarketing and/or customer service experienceEffective time management skillsReliable

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