Account Coordinator

EMCOR Group

Billings,MT

11/23/2019

About Us:EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.We currently have a need for an Account Coordinator to coordinate facilities maintenance services at our Customer Solutions Center in Phoenix, AZ.Job Title: Account CoordinatorJob Summary: Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer.Essential Duties and Responsibilities:* Update 3rd party systems, as required.* Communicate with landlords and service providers to ensure proper completion of their work orders, as required.* Deliver clear, concise and professional communication.* Communicate professionally with customers as necessary to relay work order related information.* Prioritize work to achieve client contractual performance standards* Communicate with procurement department when a new supplier is needed to complete a work order and/or if a supplier needs to be removed from the database* Make continual recommendations for process improvement and customer growth* Communicate to the administrative procurement staff any changes to supplier profile; i.e. address, phone number, fax number, email address, method of dispatch, etc.* Updating and maintaining client asset lists* Present and/or hold meetings with client representatives* Review and ensure accuracy of data presented* Other duties as assignedQualifications:* Associates Degree and/or equivalent experience* Minimum of two years of experience in facilities maintenance, property management or customer service role required.* Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.* Bi-lingual English-Spanish preferred.* Advanced proficiency MS Windows Applications, including MS Excel and Word.* Must be able to Type min 50 wpm and have good writing skills.* Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.* Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues to the Supervisor or Account Manager* Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program* Ability to critically think and problem solve.* Ability to maintain a courteous, professional demeanor at all times* Convey confidence in providing and receiving pertinent information* Must be punctual, reliable and caring about their work ethic* Passionate about their perceptionWe offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled

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