Reception/Office Service Clerk

Exela Technologies



Responsibilities include but are not limited to:* Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.* Greet visitors, answer phones, and direct calls appropriately* Be well spoken, clear and patient with all interactions* Remain calm and professional in stressful situations* Follow documented procedures and other duties as mutually agreed* Enforce and handle security compliance standards regarding visitor's badges* Coordinate conference room reservations and room preparation* Maintain conference room standards as designated* Help resolve employee and customer concerns/issues* Lift large bundles of mail and make mail deliveries* Handle time-sensitive and confidential material* Perform duties and special requests as assigned by management and client* Participate in cross-training and be flexible to perform varying roles whenever necessary* Balance workload; provide guidance and direction to team* Serve as focal point for communication with customer and company personnel* Ensure operating and quality standards are met based on service objectives* Maintain accuracy of required reports, logs and measurements* Ensure the highest levels of customer care* Ensure adherence to business guidelines, safety & security procedures* Support financial results by minimizing site waste and rework* Dressing in professional attire* Perform other tasks as assignedRequired Qualifications:* High School diploma or equivalent (GED) required* Minimum of 1 year customer service related experience required* Computer proficiency in email environments, MS Office, Outlook* Strong organizational and administrative skills required* Ability to communicate both verbally and written with customers and client personnel* Experience coordinating and designating work to employees* Ability to excel in a fast-paced, multi-tasking, team environment* Ability to effectively work independently and in a team environment* Ability to adhere and administer companies policies and procedures* Creative thinker* Outstanding work ethic* Target-driven* Enthusiastic and passionate* Sitting for long periods of time* Ability to meet attendance policy- assist with mail services/scanning

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