Host / Hostess

Wurzak Hotel Group

Philadelphia,PA

12/8/2019

Essential Functions:Meets arriving guest as they enter the restaurant bar with cordial greeting solicits rapport in order to accommodate special needs or requests to ensure the guest receives immediate and proper attention.* Maintains a highly visible appearance in the restaurant / bar during the entire shift by remaining professional.* Periodically circulating through the restaurant and bar in order to assist the guest and to respond to any guest requests efficiently.* Elicits feedback from arriving and departing guest on products and services in order to improve the operation to increase customer base and maximize revenues.* Takes written notes in order to report comments to management.* Maintains a clean and attractive bar by assisting with vacuuming, sweeping, general cleaning and side work duties.* Immediately reports in writing any maintenance or housekeeping discrepancies to management.* Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.* Performs other duties as assigned, requested or deemed necessary by management.Job Requirements:* Stock food and service ware for buffet* Ensure tableware is in good and working condition and report any defects for repair* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner* Requires knowledge of hotel policies, procedures and services.* One year previous customer service related experience and food and beverage background, preferably in a hotel environment will be a plus.* High school education or equivalent experience.* Ability to communicate in English.Working Conditions & Physical EffortWork is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, and processes verbal requests. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.NoticeFederal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.Important: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

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