Crew Member

Culvers Restaurant



JOB SUMMARYProvides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy.ESSENTIAL FUNCTIONS* Consistently provides excellent guest service and hospitality.* Demonstrates proper personal hygiene and food safety practices consistently.* Maintains a neat, well-groomed uniformed appearance.* Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.* Assists guests with product knowledge and promotional information upon request accurately.* Follows company safety standards at all times and looks out for the safety of other team members and guests.* Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.* Handles guest comments promptly and courteously.* Performs primary position responsibilities timely and accurately.* Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.* Performs back-up support accurately and timely after secondary responsibilities are accomplished.* Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.* Answers the telephone courteously and professionally, within three rings.* Prepares quality products while maintaining: portion control and presentation within service goal times.* Attends all team member meetings.QUALIFICATIONS* Flexible schedule* Reading and writing skills required* Communicates with guests, team and management* Maintains a sense of urgency* Demonstrates trained food safety knowledgePHYSICAL ABILITIES* Stand Constantly* Walk Constantly* Sit Occasionally* Handling Constantly* Lift / carry 10 lbs or less Constantly* Lift / carry 11-20 lbs Constantly* Lift / carry 21-50 lbs Frequently* Lift / carry 51-100 lbs OccasionallyTEAM MEMBER PERFORMANCE SUCCESS FACTORS* COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.* CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.* DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.* INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.* PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.* COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.* QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.* ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.

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