Interstate Hotels & Resort
Job SummaryYou're the hub of information for the hotel. You're also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate's Telephone Operator position may be a great opportunity for you.As Telephone Operator, you will* Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.* Skillfully service hotline calls, ensuring guests needs are fully met.* Convey messages accurately and timely and route calls efficiently.* Ensure wake up requests are accurately delivered without fail.* Respond to all guest requests and deliveries* Take, process, and deliver In Room Dining orders, upon requestFundamentalsA high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to "smile" through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment. Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.Location:Portland MaineInterstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) ###-#### or email [email protected] with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.