Agent Support Representative

Ria Financial

Buena Park,CA


Ria's mission is to be the most progressive money transfer company in the world, offering service excellence and the most competitive and reliable remittance payment services to its customers. Our vision is a service that is "always on", and available whenever, wherever and however people need it, serving customers, anywhere around the globe.Job PurposeThe Agent Support Representative will be part of our Agent Support team and play a key role in improving and maintaining business for the African Corridor. As Agent Support Representative, you will report directly to the Agent Support Manager and primarily be responsible for providing ongoing support to our agents.Duties and Responsibilities* Improve the position of the agents in the market setting and maintaining a competitive exchange rate* Review the compile the market competitive intelligence provided by various sources within the company* Assign daily rates in the system according to the agent s segmentation, the country and the correspondent* Set the proper exchange rates based on conducting a comparative analysis with the competition rates, a distance assessment and the productivity of the agents* Answer our agents inquiries and questions professionally by phone or email* Inform the agents about the commissions and charges applicable to their customers* Make recommendations that will assist agents in obtaining the best benefits for their business growth.* Alert management of new trends and new market landscapes in the assigned corridors* Monitor the evolution of the agents by keeping regular contact with them when their activity is diminishing or when we have vital business information about the activity of a Ria agent which would serve as a competitive advantage against our major competitors* Assess the satisfaction of the agents with the company service.* Managed periodical reports for Management: daily production (number of transfers)/country, production/agent, production/geographic area...etc. in order to undertake the right action for their development* Perform other duties as assignedJob RequirementsQualifications* High School diploma or GED, completed College course work preferred* Excellent written and verbal communication skills in English* Preference will be given to candidates who speak French and other African languages such as Swahili* Intermediate knowledge and working experience with Microsoft Excel* General knowledge of bookkeeping procedures, basic finance principles and accounting principles* The key characteristics this individual must possess are excellent interpersonal skills, demonstrates initiative and great phone etiquette* Knowledge of Money Transfer Industry a plus* Skills needed include attention to detail, customer service, organizational skills, problem solving and able to meet deadlinesTo the Agent Support Representative we offer:* Hourly pay plus overtime opportunities* Employee benefits package including 401(k) with employer match and an employee stock purchase plan* Benefits for employees including medical, dental, vision and life insurance* Paid vacation, sick leave and holidays* Growth opportunities within the companyWorking Conditions* Primarily sedentary work in a general office environmentPhysical Demands* Ability to sit for extended periodsAbout Ria Financial:Ria Financial Services ("Ria") is the money transfer division of Euronet Worldwide, Inc. ("Euronet") (NASDAQ: EEFT). Ria is one of the largest global money transfer companies in the world. Our mission is to be the most progressive money transfer company by offering service excellence and the most competitive and reliable remittance payment services to our customers. Since we began in New York in 1987, we have been successfully providing a cost effective, secure and fast alternative to send money to the families and loved ones of customers worldwide. Now serving 150 countries we are a recognized brand in both quality and service.Euronet Worldwide, Inc. (NASDAQ: EEFT) facilitates the movement of payments around the world and serves as a critical link between our partners Financial Institutions, Retailers, Service Providers and their end Consumers, both locally and globally. Founded in 1994, Euronet has established itself as a leading electronic payments provider. Euronet's customers are served from three core business segments: Electronic Financial Transactions (EFT including Payments Software), Prepaid (epay) and Money Transfer (Ria).Do you want to work with one of the industry leaders in the Money Transfer business? Then Ria Financial is the right place for you!Apply on-line today!Ria Financial is an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We provide equal opportunity in all employment matters without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, age, genetic information, national origin, veteran status or any other status protected by federal, state, or local law, for all qualified applicants and Ria Financial associates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrests and convictions records.

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