Customer Service Representative

Gordian

Washington,MA

12/7/2019

Tektronix is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix - join us in revolutioneering a better tomorrow.DescriptionWe have a great opportunity for an experienced Customer Service Representative to join our team in Seattle Metropolitan Area, WA. In this role you will be supporting our Product Test lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing.Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.Responsibilities Include:* Issue and track customer units for services performed by outside vendors and arrange for billing.* Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.* Review customer purchase order for services required.* Enter data to complete services, labor and parts elements of invoicing spreadsheets.* Identify additional work performed beyond the scope of original quote.* Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.* Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.* Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.* Generate reports as required Quotes and schedules onsite events.* Perform other related duties as assigned.Job QualificationsThe successful candidate will possess the following combination of education and experience:Required:* U.S. Citizen or U.S. Person status required.* A minimum of 2 years of customer service experience in a similar role.* Excellent computer skills, including MS Word, Excel, and Outlook.* Works productively in a "team environment".* Demonstrates excellent verbal and written communication skills with employees and customers at all levels. - Excellent work ethic and multi-tasking skills.* Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work.* Able to work a flexible schedule with occasional overtime.Preferred:* Experience dealing with customer inquiries by phone.* Prior experience with quoting a plus.* Experience in Oracle, Gage or other CRM experience a plus.This position's primary/essential functions are subject to US Government ITAR compliance requirements under current government contracts. Therefore, all applicants must be either a US Citizen or a holder of a current valid Green Card and must provide proof of citizenship or legal residency via a birth certificate, a current valid green card, unexpired passport, or a naturalization certificate. We encourage applicants to bring such proof to their interview. However, in no case will applicants be allowed to begin their scope of work in this specific position without providing such proof.All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.Candidates with less education/experience may be considered for other opportunities.

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