Host/Hostess

WKS Restaurant Group

Omaha,NE

11/9/2019

OVERVIEW OF POSITION:Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.PRINCIPLE DUTIES AND RESPONSIBILITIES* Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus.* Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.* Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.* Keeps hostess area stocked and clean, e.g., to-go items and bakery products.* Handles incoming telephone calls immediately, and takes to go orders as appropriate.* Maintains proper supply of clean menus.* Periodically supplies customers with initial beverage suggestions and provides beverages order and refills.* Assists service personnel in cleaning and setting tables.* Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.* Assists other service personnel as needed.Accountabilities* Customer are greeted and seated in order which they arrive in a pleasant and courteous manner following company timing standards. Guest check transactions are handles properly, such that register totals balance at the end of the shift.Qualification Standards* Must be able to observe and differentiate between monetary denominations.* Ability to communicate with guests.* Flexible and reliable* Team player.* Must have sufficient mobility to move and/or operate in work area.* Must be able to observe and ensure product is prepared and presented to company requirements.* Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

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