Help Desk Analyst - Tier II

Evans & Chambers Technology

Washington,DC

11/9/2019

Evans & Chambers Technology is looking for a Help Desk Analyst - Tier II to join our team in The Dulles Corridor Area!Location: Dulles CorridorResponsibilities:* Respond to all tier-2 system maintenance tickets* Document the response to tickets in issue management and tracking software* Design and develop AWS infrastructure for Test and Ops* Automate and manage AWS environments for multiple projects and programs* Maintain monitoring of environments, generate and analyze cloud metrics, and developing standard reports for the government* Patch systems and effect minor fixes* Determine if escalation to tier-3 is neededRequired Qualifications:* BA/BS and 3+yr demonstrated experience in a cloud engineering or virtual server environment* Experience provisioning platforms to meet mission customer analytic needs* Familiarity with continuous integration and continuous development tools to support DevOps* AWS Cloud Practitioner certifiedDesired Qualifications:* Experience with scripting languages such as Python or Perl* Experience with multiple AWS services to support software deployments and software monitoring

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