Customer Service Supervisor - Policy Services


Saint Louis,MO


Position Summary:Kemper, a publicly-traded, multi-billion-dollar insurance and financial services company, seeks a talented and motivated professional to join the Policy Services team at our Life and Health headquarters located in the Westport area of Maryland Heights. As a Policy Services Supervisor, you will assist the department manager with direct supervision and support of 10-12 Customer Service Representatives who oversee policy requests.Position Responsibilities:* Maintain acceptable expense, staffing, productivity, and accuracy levels based on approved standards in accordance with contract provisions, company policies and legal requirements.* Responsible for staff communication, development and motivation.* Interview applicants and make hiring recommendations.Position Qualifications:* 3 years of management or supervisory experience required.* Thorough understanding of insurance terminology.* Good working knowledge of company policy forms.* Excellent verbal, written, interpersonal, and organizational skills.* Proficiency in Word, Excel, Power Point, and Outlook required.* Extensive customer service experience and LOMA courses preferred.Our employees enjoy great benefits:* Qualify for your choice of health and dental plans within your first month.* Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.* Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.* Contribute to your community through United Way and volunteer programs.* Balance your life with generous paid time off and business casual dress.* Protect what you love with discounts on home and auto insurance products.* Get employee discounts for shopping, dining and travel through Kemper Perks.Kemper at a glanceWith $11 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in auto, home, life, health and valuables insurance products for individuals, families and businesses.Kemper's underwriting companies* are rated A- (Excellent) and Infinity Property & Casualty is rated A (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper companies service seven million policies and rank among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies.* Alliance United Insurance Company is not rated.We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V* MO -CB +ZR -GD -IN -MSJ -PT Apply On-line Send This Job to a Friend* Kemper Corporation. All rights reserved.* Terms of Use* Privacy Policy

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