DescriptionThe collections associate advises our customers on solutions to resolve loan delinquencies. We are looking for a self-starter who is looking to join a rapidly growing early stage startup. This is our first collections associate hire, so be prepared to wear many hats and get your hands dirty.This a great opportunity to learn how to build a company from the ground up.What you will do:Outbound/Inbound collections - field outbound & inbound delinquent customers calls with the objective of negotiating a payment/solutionSkip/Trace- leverage our skip/trace tools to establish right party contact with delinquent customersCustomer Advocacy - identify member pain points and act as voice of customer to the rest of the businessProcess improvement - assist designing and improving our collections processesWhat we are looking for:* Season collector with 2-3 +years of experience, ideally with unsecured products* Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)* Excellent negotiation and problem-solving skills* Experience working with an auto dialer in preview and predictive mode* Works well under pressure in a high volume environment* Excellent verbal & written communication skills* Detail-oriented and highly organized* Skip/trace experience* Smart and ambitious* High school graduate, ideally college gradNice to have:* Team leader experience* Bilingual (Spanish & English)* Knowledge of the e-commerce and payments landscapeBenefits:* Competitive salary* Healthcare benefits* Opportunity for growth* Competitive vacation policyAbout us:Bread is a new type of consumer finance company. We let you pay for what you need, one slice at a time. We have an extraordinary team, terrific backers, and a huge mission. See getbread.com to learn more.