Help Desk Analyst I

Robert Half Technology

Waterford,CT

11/10/2019

Ref ID: 00700-#######760

Classification: Help Desk Analyst I

Compensation: $19.00 to $22.00 hourly

Robert Half Technology has an immediate need for a Help Desk Analyst. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Waterford, Connecticut area and is a long-term temporary-to-full-time opportunity.

Responsibilities
Independently investigate and implement solutions to technical issues
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Diagnose recurring technical issues and implement solutions to address the root of the problems
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Comprehensive knowledge of MS Windows 10
Basic networking concepts
Experience in user administration and bug fixing in a client server environment
Experience with IT support ticketing systems
Background in installing and configuring operating systems, networked and local printers, and business applications

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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