Guest Services Attendant - Hotel Front Desk

The Navigators

Colorado Springs,CO



The Guest Services Attendant shall serve the Glen Eyrie Group (GEG) and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His Kingdom into the nations through spiritual generations of laborers living and discipling among the lost.

This position functions as a primary point of contact for customers, guests, visitors, donors, potential business, and Navigator Employees who visit Glen Eyrie or contact Glen Eyrie by phone or email before, during or following a visit.

  • Answer a multi-line phone system
  • Make reservations by phone
  • Greet and direct guests
  • Facilitate the check-in and check-out process of guests at the front desk
  • Respond to customer-service issues and other general issues in person, by phone and email
  • Cash-handling and manage other financial transactions

Other Duties and Responsibilities:

  • Project management, both short-term and long-term
  • Problem solving
  • Cleaning and organizing
  • Copying, faxing

  • Belief in and adherence to the Statement of Faith and Mission of The Navigators.
  • Demonstrates a sincere and mature walk with Jesus Christ
  • Willingness to abide by the policies of the Glen Eyrie handbook
  • Has prior retail or hospitality experience
  • Must be able to work a flexible schedule - three to four days a week, including days, nights and weekends. Shifts are regularly 6 to 8 hours.
  • Strong customer-care focus
  • Knowledge of Microsoft Office suite
  • Excellent computer skills and the ability to learn new software
  • Excellent telephone skills
  • Excellent interpersonal skills
  • Excellent cash-handling skills
  • Excellent math skills
  • Ability to work unsupervised

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