Glass Doctor - Norcross
Looking for a company that invests in you? You have found us. Along with a great job, we offer medical, dental, vision, 401K, profit sharing, gym membership reimbursement and career development opportunities you will not get anywhere else.We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.Specific Responsibilities:* Meet or exceed monthly sales goals* Receive incoming calls in professional and courteous manner* Perform marketing and sales functions to sell additional work and earn business* Complete work orders, return customer calls, and respond to customer complaints* Manage daily techs work progress* Proactively make problems visible and solve them collaboratively* Continually improve processes to enhance safety, quality, delivery and efficiency* Perform other duties as needed which may include cross-training in related positionsJob Requirements:* Prior experience in the auto and/or flat glass industry is a plus* Computer literate, with working knowledge of work processing, business software and spreadsheet applications* Proficiency to navigate tablet based technology* Excellent communication skills* Good organizational and time management skills* Professional appearance and personalityWe are actively interviewing for this position - Apply today and our hiring manager will follow-up!