Client Service Representative

VCA Antech



Job Description:ESSENTIAL FUNCTIONS:* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms* Scheduling and confirming appointments* Placing outbound calls for follow-ups and reaching out to prospective clients* Presenting and explaining fees, including processing payments* Recommending, selecting, and obtaining products and services, including prescriptions* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)* Managing medical records, charts, reports and correspondenceQUALIFICATIONS:* At least one year of proven past experience helping customers* High School Diploma/GED or equivalent* Excellent listening and communication skills* Compassion for pets and people-as well as awareness and understanding of others' reactions* Proven decision-making skills to choose the most appropriate course of action* The ability to integrate new information into problem-solving* Proficiency in Microsoft Office* Willingness to work non-traditional hours, including nights, weekends and holidays* The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

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