University of Pittsburgh Medical Center



DescriptionCumberland Crossing Manor is hiring a casual Receptionist. Shift vary but will occur during 8am - 9pm. Weekday shifts may occur in the evening, and weekend shifts may occur in the daytime. Weekends/Holidays Included.Purpose:Under general supervision, provide a variety of receptionist and clerical support duties.Responsibilities:* Receive, sort and distribute mail to correct department, resident or staff member in an accurate and timely manner.* Screen and direct all incoming calls in a courteous efficient manner to the proper department or staff member.* Direct complaints to appropriate department or staff.* Accept assigned duties in a cooperative manner.* Work cooperatively with all facility staff.* Provide clerical support as needed to ancillary departments.* Screen all individuals coming into the facility and exercises good judgment in granting entrance.* Prepare front desk schedule.* Observe all facility safety policies and procedures.* Answer all inquiries according to facility policies and procedures, seeking direction as needed.* Responsible for appropriately maintaining records of purchases for the gift shop, dietary department, and deposits for business office.* Interact with residents and residents' representatives and directs them to appropriate department or staff.* Follow Resident's Rights policies at all times.* Maintain up-to-date emergency reference, key staff and medical staff telephone listing.* Handle emergency situations in a calm, effective manner.* Enforce visitation policies and procedures.* Observe infection control and universal precaution policies and procedures.* Prepare resident admission information including setting up a file and providing armband and identification card.* Receive and respond courteously and appropriately to all inquiries made.* Must remain flexible in work schedule (overtime, evenings, holidays, etc.).* Answer incoming telephone calls on a multi-line telephone system on or before the third ring consistently.* Attend all mandatory educational offerings.* Follow facility fire, disaster and evacuation policies and procedures as required.Qualifications* Completion of High school diploma or equivalent, superior interpersonal skills required.* Must be able to type at a speed commensurate with job demands. Previous experience with business office equipment including: typewriter, computer, paging system, multi-line telephone system, copier and fax machine.Licensure, Certifications, and Clearances:Act 34 OAPSAUPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

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