Call Center Rep

Lehigh Valley Hospital & Health

Pottsville,PA

11/23/2019

Job Summary: Receive and process telephone calls for Lehigh Valley Health Network on the I/S Call Center tele-management and paging system. Provide assistance when needed to other Call Center employees. Receive various types of calls: Hospital, Paging, and Answering Service. Address patient/patient family inquiries and route to the appropriate departments when necessary. Minimum Requirements: Diploma or GED One year of direct customer service experience Must be able to work in a team setting, as well as interacting with other I/S personnel and Management. Must be able to handle multiple tasks and interact well with other healthcare professionals. Must have a pleasant, even disposition and be able to handle a crisis in a calm and efficient manner. Must be able to handle multiple tasks and roles, as the business needs dictate. Must be capable of taking accurate messages. Preferred Qualifications: 1-3 years of call center experience Licensure and Certifications:#No #Job Summary: Receive and process telephone calls for Lehigh Valley Health Network on the I/S Call Center tele-management and paging system. Provide assistance when needed to other Call Center employees. Receive various types of calls: Hospital, Paging, and Answering Service. Address patient/patient family inquiries and route to the appropriate departments when necessary.Minimum Requirements: Diploma or GEDOne year of direct customer service experienceMust be able to work in a team setting, as well as interacting with other I/S personnel and Management. Must be able to handle multiple tasks and interact well with other healthcare professionals. Must have a pleasant, even disposition and be able to handle a crisis in a calm and efficient manner. Must be able to handle multiple tasks and roles, as the business needs dictate. Must be capable of taking accurate messages.Preferred Qualifications: 1-3 years of call center experienceLicensure and Certifications: No

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