Help Desk Technician

System One

Saint Louis,MO

11/7/2019

System One has immediate openings in St. Louis, MO for Help Desk Technicians to provide level 1 phone and chat support and are targeting those who may be open to 1st, 2nd, or 3rd shifts. This is a long-term contractual opportunity.

The ideal candidate will have experience in service desk and customer service support.

Requirements:

  • Bachelor s degree or 3 years of equivalent work experience
  • 1+ year of experience in Service Desk Support and Customer Service Support.
  • Ability to demonstrate extensive troubleshooting skills.
  • Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.
  • Knowledge of Office 365
  • Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and aircards.
  • Ability to multitask and function in a fast-paced, high energy environment.
  • Ability to quickly learn and retain information by means of written and verbal instruction.
  • Ability to build productive relationships with peers.
  • Strong verbal/written communication, problem solving, and organizational skills to support an environment driven by customer service and team work.

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