System One has immediate openings in St. Louis, MO for Help Desk Technicians to provide level 1 phone and chat support and are targeting those who may be open to 1st, 2nd, or 3rd shifts. This is a long-term contractual opportunity.
The ideal candidate will have experience in service desk and customer service support.
- Bachelor s degree or 3 years of equivalent work experience
- 1+ year of experience in Service Desk Support and Customer Service Support.
- Ability to demonstrate extensive troubleshooting skills.
- Technical experience in many areas related to hardware, Windows 10, web-based and 3rd party applications, network and remote connectivity, and iOS/Android mobile platforms.
- Knowledge of Office 365
- Knowledge in the area of wireless capabilities such as PDA devices, hot-spots and aircards.
- Ability to multitask and function in a fast-paced, high energy environment.
- Ability to quickly learn and retain information by means of written and verbal instruction.
- Ability to build productive relationships with peers.
- Strong verbal/written communication, problem solving, and organizational skills to support an environment driven by customer service and team work.