We are currently seeking a motivated, career and customer oriented Help Desk Analyst to begin an exciting and challenging career with Unisys Federal Systems.
The Incident Management Analyst will work diligently to identify and resolve Major Incidents by coordinating the appropriate team to restore failed IT Services as quickly as possible, using defined escalation paths on restoring services within designated SLA requirements Lead efforts to resolve major incidents in a timely and effective manner. Remain engaged in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues, ensuring senior leadership is aware of activities being carried out by the teams. Uses expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, and usage, of software and/or hardware products.
Able to meet IAT II 8570 criteria and work within a DOD environment
Associates's degree and 3 years related field experience.
DOD Secret Clearance.
Works well under pressure and can meet deadlines; Ability to demonstrate a high degree of flexibility including shift and out of hours working.
Has a passion for service improvement; Demonstrates strong problem solving, collaboration, and conflict management skills.
Ability to multitask and prioritize work in a fast-paced environment.
Has strong administrative, reporting and organizational skills; has strong project delivery skills.
Experience with Service Desk ticketing system (Remedy/Service Now).
Do you have what it takes to be mission critical?
Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government s critical systems.
Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.
Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.