Full Time Teller, West Brighton, Staten Island, NY

Santander Bank, NA

Colesville,NY

11/10/2019

Full Time Teller, West Brighton, Staten Island, NY - 1905420

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Description

As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanders retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Representative, Teller processes face-to-face Customer transactions for a variety of routine financial transactions.

* Responsibilities *

  • Adheres to safe deposit box procedures/ operations and guidelines

Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions

Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services

Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel

Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals

Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations

Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and servicesProvides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnelRecognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goalsValidates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations

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Qualifications

  • Bachelor's Degree, or equivalent work experience

0-3 years; Cash Handling experience in a Retail or Banking environment

Ability to adhere to policies, procedures, and instructions of management

Ability to effectively ask questions and identify needs to enhance the customer relationship

Detail oriented with the ability to function in a fast-paced and changing environment

General Math skills

Superior customer service skills

Minimal physical effort such as sitting, standing, and walking

Actively seeks information to understand customer needs

Communicates clearly and precisely

Listens carefully and asks questions to clarify understanding

Displays a can-do attitude and willingness to learn

Proactively clarifies ones tasks and responsibilities

Has basic understanding of organizations flagship products and services

Can identify the risk return of products and services

Learns about and diligently follows established risk management policies, processes and procedures

Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from change

Works effectively in team settings

Shows appreciation for others' help and lends a hand when needed to complete shared tasks

This is a Full Time position and the hours per week will generally be between 30 and 40 hours per week. The Recruiter for this position will be able to discuss the specifics of the schedule requirements and hours for this position.This is a non-exempt position eligible for overtime compensation calculated at 1.5 times your regular rate of pay for any hours worked over 40 hours per week, subject to all Santander policies and approvals regarding overtime

0-3 years; Cash Handling experience in a Retail or Banking environmentAbility to adhere to policies, procedures, and instructions of managementAbility to effectively ask questions and identify needs to enhance the customer relationshipDetail oriented with the ability to function in a fast-paced and changing environmentGeneral Math skillsSuperior customer service skillsMinimal physical effort such as sitting, standing, and walkingActively seeks information to understand customer needsCommunicates clearly and preciselyListens carefully and asks questions to clarify understandingDisplays a can-do attitude and willingness to learnProactively clarifies ones tasks and responsibilitiesHas basic understanding of organizations flagship products and servicesCan identify the risk return of products and servicesLearns about and diligently follows established risk management policies, processes and proceduresLearns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from changeWorks effectively in team settingsShows appreciation for others' help and lends a hand when needed to complete shared tasksThis is a Full Time position and the hours per week will generally be between 30 and 40 hours per week. The Recruiter for this position will be able to discuss the specifics of the schedule requirements and hours for this position.This is a non-exempt position eligible for overtime compensation calculated at 1.5 times your regular rate of pay for any hours worked over 40 hours per week, subject to all Santander policies and approvals regarding overtime

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .

Job : Customer Service

Primary Location : New York-Staten Island-800 Forest Avenue - 02269 - West Brighton - Branch

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Organization : Consumer & Business Banking (1001)

Schedule : Full-time

Job Posting : Oct 10, 2019, 8:42:17 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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