Full-Time Host/Hostess

Viceroy L'Ermitage Beverly Hills

Beverly Hills,CA

11/30/2019

Recently named the #1 hotel in Los Angeles by Travel + Leisure, Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern lens. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, the boutique hotel is renowned for its legendary elegance and unquestioned privacy. This 117-room all-suite hotel offers a welcoming environment which has appealed to discerning visitors and locals alike for decades. The restaurant, Avec Nous, offers a menu inspired by iconic Southern French dishes complemented by California farm-fresh ingredients and modern techniques.

Scope of this position:

Reporting to our Food & Beverage Management/Supervisory team, this position professionally welcomes guests to the restaurant and works with the management/supervisory team to control the flow of seating, manage and take reservations, answer phone calls and assist with service in the restaurant. The host will also be responsible for assisting in the maintenance of the restaurant area and equipment.

  • Utilize OpenTable to monitor and make reservations

  • Assist dining room team in tracking and recording guest preferences

  • Support servers in satisfying guest needs by taking direction and helping to serve all items

  • Speak eloquently about the hotel, restaurant and menu

  • Understand the different menu items

  • Prioritize guests' needs above service team member convenience

  • Gain insights to a guests dining preferences through verbal and nonverbal cues

  • Be respectful and courteous to all colleagues and guests

  • Maintain the ambiance and service standards of the hotel at all times, while on property

  • Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware and polishing utensils.

  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

  • Assist with food and drink delivery when called upon

  • Respond to additional guest requirements by inquiring of needs, observing dining process.

  • Conclude dining experience by acknowledging choice of restaurant, inviting patrons to return.

  • Capable of taking instruction and providing assistance to the server in their station

  • Stock and restock service stations as needed

Qualified Candidates will possess the following:

  • Friendly and able to build a rapport with guests to establish future business

  • Learn and retain the product knowledge relative to the position on the floor

  • Colleagues will be expected to successfully resolve any guest issues and complaints in addition to communicating all concerns to management

  • The ability to listen to, assess, and appropriately respond to information conveyed through speech

  • Maintain a flexible schedule and be willing and able to work shifts that may include days, nights, weekends and holidays.

  • Ability to speak with confidence and command the attention of small and large parties

  • Strong attention to detail

  • Have at least two years of hosting experience in a restaurant or two years of hotel hospitality experience

  • Maintain of guest information and pertinent hotel data

  • Think clearly, quickly, maintain concentration and make decisions in high pressure situations

Physical Requirements:

  • Must be able walk, stand and exert well placed mobility for up to eight (8) hours

  • Must be able to bend, stoop, squat and stretch

  • Must be able to occasionally lift up to 30 lbs.

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

This job posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

EOE

L'Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees. Please review this important notice:

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Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise Remember to Live, an affirmation to create lifelong memories for each and every guest.

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