Collections Representative

BCforward

Brea,CA

11/8/2019

The Collections & Recovery Specialist works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections. Responsibility for the mitigation of losses.

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person solves routine to more complex billing problems and inquiries and negotiate payment arrangements to cure delinquent accounts.


  • Must have previous collections, customer service or contact center experience
  • Excellent communication skills
  • Customer service focus
  • Ability to understand and discuss personal and financial difficulties
  • Ability to recommend and negotiate payment arrangements
  • Demonstrated ability to work in a fast paced environment
  • Strong computer skills

MUST BE ABLE TO WORK SCHEDULE BELOW

Training: 3 weeks classroom 2 weeks OJT Classroom training is M - F 11am 8pm PST OJT is Shift schedule

Shift Schedule: M - F 11am PST 8 PM PST AND 1 rotating Saturday a month

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