A Houseperson is responsible for delivering clean linens to the guest room attendants in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Houseperson, you would be responsible for delivering clean linens to the guest room attendants in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Deliver clean linen to guest room attendants and linen closets
- Collect and deliver dirty linen to Laundry department
- Collect trash and recycling from guest room attendant's carts and dispose of properly
- Deliver all extra supplies to linen closets
- Collect dirty glasses and mugs for cleaning
- Ensure all equipment is in operational order and all supplies are up to par
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction
- Be a Team Player and encourage the teamwork attitude among staff
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner
- Assists in the laundry to wash, dry and fold linens and terry, as needed
- Assists with cleaning and organizing store room, as needed
- Moves heavy furniture, as needed
- Carpet cleaning, as needed
- Greet guests in a friendly manner
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!