Customer Service Representative

Regency Furniture

Sterling,VA

11/3/2019

Job Description

Regency Furniture is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At Regency Furniture, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a positive, team oriented environment with opportunities for growth. We offer Comprehensive Benefits (medical, vision, dental, paid vacation, 401k)!


As a Customer Service Representative, you will:

Answer a high volume of calls

Support sales staff by finalizing tickets quickly and efficiently

Handle customer concerns in person and over the phone

Gain a thorough knowledge of policies and procedures

Review and edit customer orders

Create and maintain various delivery and service data

Dispatch drivers

Provide thorough explanation to customers about estimate times during the process (financing, policies, delivery, pick-up, etc.)

Provide reports

Schedule and close deliveries

Assist with pricing, tagging, promotions and organization as needed

Schedule service calls

Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you and follow ups)

Follow assigned schedule

Attend all require meetings


As a Customer Service Representative, you must:

Have a High School diploma or GED

Have the ability to work a retail schedule including weekends, nights and holidays

Have strong professional communication skills (bilingual is a plus)

Possess the ability to read, analyze, and interpret common publications related to field of expertise (sales & finance contracts, delivery orders, etc.)

Ability to respond to common inquiries or complaints from customers or vendors

Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)

Be able to lift/ move up to 25 pounds, regularly

Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows)


Benefits of working for us!

  • Medical, dental, vision, life insurance, disability benefits, including dependent coverage; Paid vacation
  • Recognition and reward programs;
  • 401(k) retirement savings plan;
  • Generous employee purchase policy

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