Automotive Service Technician

ROBERTS AUTO CENTER

Rogers,AR

11/3/2019

Job Description

Automotive Service TechnicianCustomer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function. If working in a clean shop and have a well defined and loyal customer base is important, then you need to apply today. We have been locally owned and operated by the same family for 22 years! Working here makes you family! The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Responsibilities:
Primary Responsibilities:
o Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
o Ensure that common courtesy is shown toward all customers you come into contact with and their vehicles
o While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
o Keep up to date with all technical publications, Service Comm, and Asist terminal operations
o Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
o Address all original customer concerns before moving onto additional sales
o Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
o Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
o Participate in any Factory, or in-house sponsored training programs offered to you
o Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
o Perform any other duties assigned by the Service Manager.
o Always come to work on time, ready to work, and in a clean uniform

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