Host

Matchbox

Rockville,MD

11/19/2019

Job Description

The Hosts role is to warmly greet, seat and assist guests in accordance with Matchbox quality standards and appropriately manage guest flow. The Host is a hospitality professional who is warm, genuine, and engaging, as well as efficient and accurate to ensure an extraordinary experience for all our guests.

SUMMARY OF ESSENTIAL FUNCTIONS:

  • Greets guests and facilitates seating guests per Matchbox timing and service standards, which include prolonged standing and walking throughout duration of shift.
  • Understands and effectively communicates with guests both in person and over the phone ensuring clear expectations using prescribed verbiage.
  • Cleans and maintains an organized, stocked work area which include, restrooms and outside perimeter of the restaurant.
  • May assist in clearing and cleaning tables which could require reaching, bending, stooping, lifting and working with cleaning agents.
  • Knows the food and beverage menu, and is able to speak to the menu from memory.
  • Completes side-work tasks as assigned.
  • My take to-go orders, which requires writing orders and ringing orders into the point of sale system.
  • Navigates reservation/guest management system quickly and efficiently
  • Understands and practices proper safe food and beverage handling procedures in accordance with local government standards.

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