Member Support Representative

CCA Global Partners

Saint Louis,MO


Landing that perfect dream job could be right under your nose as a Member Support Representative. This position is responsible for providing support to members for insurance and commercial programs for all communication, estimating, and timeline management requirements as well as estimating software support.OUR Member Support Representative will:* Communicate with members, carriers, and policyholders to investigate, identify, and resolve claim or job issues using defined company processes, estimate, and payment issues.* Provide continual member support for insurance company direct repair programs, including support for estimating software usage and proprietary job tracking software.* Perform department administrative tasks such as assisting with entering and saving claims, job assignments, department emails, and claim updates.Do our requirements match YOUR background?The position requires a high school diploma (Associates degree in business preferred) plus 0-2 years' customer service support or claims experience. Experience utilizing various software programs or estimating experience preferred. Requires the ability to easily learn new complex software programs, specifically estimating software including creating diagrams for room sketches. Requires basic math knowledge and the ability to conceptualize dimensions. This position requires personal computer skills (Microsoft Office, inclusive of Word, Excel, Access, and Outlook) with proficient keyboard skills. Excellent spelling, grammar, and written communication skills with the ability to communicate in a courteous, tactful and concise manner are essential. Must have a general familiarity with all office equipment and a professional office environment.What we offer YOU:* The ability to collaborate with a passionate group of coworkers and peers and amazing Members!* Your recognized accomplishments and contributions through compensation, development and growth!What's so special about us?CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth and effective competition in today's evolving marketplace.EOE M/F/D/V

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