Customer Care Inbound Retention

LegalShield

Duncan,OK

2/8/2020

Job Summary:Our ideal MS Inbound Retention Consultant has been a high performer in the Member Services department. We are also looking for someone with an aptitude for retaining members through customer service skills and an ability to work in a quota-driven environment.Responsibilities:What you'll do:* Receive calls from customers who wish to discontinue their services* Retain customers by showing them the value of their membership* Meet retention quotas as set by management* Assist on other lines as dictated by business need* Focus on quality service* Build and set aggressive goals and surpass them* Thrive with the support of your teammatesWhat it takes to be successful:* Someone who lives our values* Someone who wants to make a big impact on customers AND be part of a winning team* Prior experience working in customer service and sales oriented roles* A desire to develop, grow and adapt to a changing environmentDepartment:9343 Customer CareTime Type:Full time

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