Part Time Customer Service Associate

Exela Technologies

New York,NY


About Exela

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience. Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model. We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune 100, along with many of the world's largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?

A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team's extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client's mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do - don't just read about digital innovation, be part of the revolution!

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Entry Level Concierge

Job Description

Job Description Key Job Duties and Responsibilities include, but are not limited to the following: Delivering the highest levels of guest care while consistently demonstrating a friendly and engaging attitude Effectively addressing and resolving internal and external guest questions or concerns Demonstrating flexibility in satisfying guest needs in a high volume, ever advancing environment Developing a familiarity with the building occupants whom you are assisting. Fostering an atmosphere of warmth and professionalism Consistently adhering to business practice guidelines and policies Taking direction from supervisor and/or site manager Developing and delivering timely projects assigned by Leadership Assisting Lobby Hosts in resolving guest issues and problem solving Knowledge of technology and deep understanding of Microsoft products and services Piloting new Microsoft technologies, software or hardware Familiarity with Microsoft campus and surrounding communities Providing information on local area dining and entertainment options; maintaining a current listing of conventions and special events ? Required qualifications: Minimum 1 year concierge, hospitality or host experience required Minimum 1 year office/clerical experience required Bachelor s degree or equivalent work experience preferred Excellent attendance and timeliness record and ability to conform to Novitex s company standards Possess strong oral, written and listening skills with fluency in English; knowledge of additional languages is a plus Professional appearance and demeanor (professional but not formal) Must be highly proficient in Microsoft Outlook, Word, PowerPoint and Excel Ability to effectively work individually or within a team in a fast paced environment Continuously improves personal and professional skills, knowledge and abilities Physical requirements (with or without accommodations) include: ability to stand for 4-6 hours per day, move from building to building, embark/disembark a shuttle vehicle, walk up to 1 mile per day, occasionally lift 40 pounds; bend, reach, squat, and perform the necessary job functions Safety conscious ATTRIBUTES A successful Concierge helps create a lobby experience that reflects the client s brand through possession and demonstration of the following attributes: ?Approachable (engaging, interactive, anticipatory, friendly, helpful) ?Real (Polished and professional, but not formal; appropriately personal; sincere) ?Empathetic (views lobby visitors as guests, guest-centric mindset; puts others at ease, grace under fire) ?Passionate about people, the client and the power of technology ?Determined (sees every interaction as an opportunity to surprise and delight, strives to make a positive impact on every lobby visitor experience, possesses strong ownership for the buildings and lobbies in which he or she works)

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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