Patient Service Representative

Tower Health

Newtown,PA

12/7/2019

A Patient Services Representative is responsible for answering incoming calls, greeting patients, registering patients and maintaining accurate electronic medical records. The position relies heavily on customer service skills, multi-tasking and problem solving abilities. Patient Services Representative must have a clear understanding of basic medical and insurance terminology.



Responsibilities

  • Greet and register patients
  • Answer telephone
  • Collect co-payments and manage daily cash control
  • Maintain and document accurate patient records
  • Perform daily patient follow up phone calls
  • Maintain organized work flow to optimize patient throughput and overall satisfaction
  • Maintain an understanding of Insurance plans, deductibles, in/out network status, Tower Health Urgent Cares fee schedule, refund policies, NOPP, HIPAA, financial policy and other applicable policies
  • Constant positive customer service
  • Accepting, recording and verifying insurance information
  • Scanning documents into EMR
  • Other administrative tasks related to the efficient and organized operations of the front desk
  • Reports to the Director of Revenue Cycle



Qualifications

-High School Diploma (required) Or Associates Degree (preferred)

-Excellent communications skills, excellent interpersonal skills, excellent customer service skills, strong clerical skills, strong knowledge of computer navigation skills, ability to type proficiently, ability to utilize a multi-function telephone systems, ability to multi-task, cash control, understanding of insurance plans and medical terminology, work independently and accomplish daily activities with little supervision, organized and detail oriented.

-Experience with Navinet (preferred)


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