At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.Job Description
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.
Looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in Mexico while working with an internal team spread across the globe. This is a complex job that requires excellent communication and organization skills.Job Qualifications
Wants to delight customers, above and beyond the call of duty
Ability to offer alternate solutions to existing processes/procedures
Able to clearly articulate messages to a variety of audiences.
Able to establish and maintain strong relationships.
Time management in fast paced environment
Organizational skills to maximize productivity
Adapts to customer situation & different personalities
Work is accurate and with eye for detail
Is always seeking to improve the job and provides solution oriented feedback
Demonstrate business judgment by knowing when to work independently and when to collaborate
Ability to solve complex issues that are in the best interest of the customer and the company
Positively manage stress that is typical in a customer service environment
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
Knowledge of Siebel and/or Oracle preferred
Hourly position that may involve occasional overtime
Visa sponsorship is not available for this position.Job Function
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations:
Americas : United States : Colorado : Colorado Springs
Job ID : 35930
Nearest Major Market: Colorado Springs
Job Segment: Database, Oracle, Accounts Receivable, ERP, Customer Service, Technology, Finance