Housekeeping - Houseperson

21c Museum Hotels

Oklahoma City,OK


Job Description

Reports To: Housekeeping Manager or Housekeeping Supervisor

General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the overall appearance of the property.

Specific Responsibilities:

  • Walks all assigned floors at beginning and end of shift. Removes service trays and any trash and notes any areas that need immediate cleaning.
  • Removes soiled linen, terry and trash from the housekeeping carts and takes to appropriate locations. Recycles bottles, cans, and papers in appropriate receptacles.
  • Maintains all carpets through extraction and spotting methods.
  • Protects our furniture from wear & tear through preventative maintenance, including the rotation of mattresses and box springs.
  • Deep cleans guest rooms: carpet, chairs, vacuuming behind furniture, metal vents and the tile floor in the bathroom area.
  • Cleans all public areas, elevators, service areas, stairwells etc. while maintaining safety and security.
  • Aids housekeepers as needed with removal of rollways and stripping of rooms.
  • Reports any missing/found items, damages, and maintenance issues.
  • Responds to guest requests and questions.
  • Reports guest issues and complaints to Executive Housekeeper or Housekeeping Supervisor.
  • Stocks linen closets with supplies (soap, shampoo etc.).


  • Knowledge of carpet care, tile care, buffing machines, extractors a plus.
  • Able to work a flexible schedule, as times needed vary based on occupancy.
  • Must pass a background check.

Physical Requirements:

  • Must be able to lift up to 50 lbs and climb stairs numerous times daily.
  • Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
  • Must be able to bend down and get on and off floor numerous times per day.

Education/Formal Training

  • High School Diploma/GED


  • Experience a plus, but not required.

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