Sales Associate

Salvation Army - ARC

Providence,RI

11/24/2019

Job Description

Function: The Sales and Production Associate is responsible for performing a wide variety of duties in order to create a pleasant and hospitable work environment and to maintain excellent customer relationships.


Duties and Responsibilities:
General
1. Assist in creating a pleasant and hospitable work environment.
2. Serve all customers in a courteous and efficient manner.
3. Handle all donations with care and donors with respect and courtesy.
4. Handle merchandise as directed, always maintaining proper categories and colorization.
5. Ensure that store is sufficiently stocked and that merchandise is properly rotated as assigned.
6. Assist in cleaning and general maintenance of store property.
7. Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
8. Maintain a clean and clutter free work area.
9. Be well-versed in and comply with the Operations Manual.
10. This position supports the work therapy program component of The Salvation Army Adult Rehabilitation Center by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
11. Other duties as may be assigned by immediate supervisor, Store Supervisor, and/or Administrator.
Cashier/Sales Floor
1. Comply with all cash handling and security standards as relates to cash register operations, reports and bank deposits.
2. Restock fitting room merchandise back to racks in proper category and color code
3. Maintain merchandise displays as directed.
4. Answer telephone calls in an efficient, friendly, professional manner
Sorter
1. Sort minimum of 300 store quality garments an hour by department.
2. Assist with moving donations to the sorting table as needed.
Hanger/Tagger
1. Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category.
Pricer
1. Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality and condition of each piece.
2. Acquire and maintain knowledge of name brand merchandise and value.
Runner
1. Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category and color order.
2. Straighten and maintain the clothing racks of the departments as assigned.
3. Remove old merchandise from the retail sales floor as assigned.
Brick a Brac
1. Sort and clean all saleable miscellaneous merchandise donations daily.
2. Ticket all merchandise and assign an individual fair market price for each item.
3. Place and maintain all merchandise in the required order and manner.
4. Remove old merchandise from the retail sales floor as assigned.
Shoes/Accessories
1. Sort and clean all saleable shoes, handbags and accessory donations daily.
2. Ticket all merchandise and assign an individual fair market price for each item.
3. Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
4. Remove old merchandise from the retail sales floor as assigned.
Domestics/Linens
1. Sort and measure all saleable linen items daily as required
2. Ticket all merchandise and assign an individual fair market price for each item.
3. Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
4. Remove old merchandise from the retail sales floor as assigned.
Books/Records/Toys
1. Sort and clean all saleable merchandise daily as required.
2. Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.
3. Place and maintain all merchandise in the required order and manner.
4. Remove old merchandise from the retail sales floor as assigned.
Furniture/Electrical
1. Sort, clean and test all electrical and furniture donations as required.
2. Ticket all electrical merchandise using sold as is tickets and assign an individual fair market price for each item.
3. Complete furniture tickets and record required information assigning a fair market price for each furniture item.
4. Place and maintain all merchandise in the required order and manner.
5. Mark down furniture items on sales floor in accordance with policy.
6. Remove old merchandise from the retail sales floor as assigned.


Donations/Maintenance
1. Maintain the cleanliness of the entire store, bathrooms, entry, windows, sidewalks and parking areas daily.
2. Accept and receipt donations in accordance with standard policies while providing courteous, respectful service to the donor.
3. Able to lift 100 pounds.
4. Safeguard all donated materials and assigned equipment.
5. Ensure a constant flow of donations to the sorting table throughout the day.
6. Bale unused merchandise as required (some locations).
7. Perform lawn and garden work as needed.

Qualifications:
1. High school diploma or equivalent.
2. Ability to effectively communication with supervisors, coworkers, beneficiaries, donors and customers.
3. Excellent customer service skills.
4. Ability to understand and follow directions.
5. Ability to stand for long periods of time.
6. Ability to lift 50 pounds.


Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Employment at Will
Employees of The Salvation Army are considered employees at will. This means that the employment arrangement between the employee and The Salvation Army may be terminated by the employee or by The Salvation Army at any time with or without cause. No Salvation Army representative may change the at will employment relationship through oral or written promises

Company Description

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

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