As a Field Service Technician, you will be responsible for installing equipment in new and relocating locations. The Field Service Technician requires outstanding customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in service geography. The Field Service Technician position will drive required and fly between CVS locations to repair and install hardware and assist other neighboring areas with the workload.
The Field Service Technician will be required to travel extensively (up to 75%) with overnight stays weekly in the U.S, including some weekends.
Responsibilities of the Field Service Technician
Install, diagnose and repair to POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, and other related computer peripherals
Work with other locations on repairs and installations
Be available to work on-call for weekday evenings, rotating weekends and holiday coverage
1-3+ years of previous hands-on technical work experience and ability to troubleshoot hardware
Valid Driver's License with no major violations
Ability to obtain a credit card or can pay for out of pocket expenses for air, hotel, meals, etc. weekly to be reimbursed by the company (reimbursement could take several weeks)
Ability to pass a substance/drug test and background test
Availability to work days, nights, weekends, holidays
Residence in the territory supported
Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder
Excellent Customer Service skills
Verifiable High School diploma or GED
Verifiable High School diploma or GED is required. Further education or Technical degree a plus.
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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