Customer Service Representative Teleservices

GC Services

Huntington,WV

12/13/2019

Provides quality service and information regarding various available products to inbound callers.

Responsibilities
  • Answer incoming telephone calls
  • Provide call completion and/or alternate solutions for the caller
  • Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
  • Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management
  • Perform other duties as assigned by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
  • Excellent customer service experience
  • Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
  • Must be able to maintain a high level of confidentiality in dealing with customer information
  • Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
  • Ability to establish and maintain effective working relationships with supervising personnel and co-workers
  • Ability to remain alert and ready to accept calls, even during periods of low call-volume
  • Ability to project and convey a positive, concerned, and professional image to customers
  • Ability to be adaptable and quickly adjust to change
  • Must be able to conduct data search efficiently and effectively while working within specific time constraints
  • Ability to maintain a well-organized work area
  • Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet


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