Host/Hostess - Octopus Japanese Restaurant

Octopus

Burbank,CA

11/27/2019

Job Description

Job Summary

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.


Responsibilities and Duties

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing the clean/current menu in front of the guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean plate, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Qualifications and Skills

  • Welcome guests to the venue
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort customers to assigned dining or bar areas
  • Provide menus and announce Waiter/Waitress s name
  • Greet customers upon their departure
  • Coordinate with wait staff about available seating options
  • Maintain a clean reception area
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers queries
  • Assist wait staff as needed

Requirements

  • Previous work experience as a Host/Hostess
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Experience in managing reservations
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Availability to work in shifts as needed
  • Good physical condition to walk and stand during an entire shift
  • High school diploma; hospitality certification is a plus

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