Housekeeping Supervisor

AC Hotel Boston North - Medford



Job Description

Company Description

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a can do attitude and what we like to call stick-to-itiveness that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

Job Description

We are looking for a friendly, detail oriented Housekeeping Supervisor to join our team!

  • Tour and inspect rooms on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Work to continuously improve GSS scores
  • Conduct self - audits to improve performance and cleanliness
  • Verify number of associates to number of rooms. Monitor productivity
  • Assign specific responsibilities to associates
  • Identify vacant rooms to be cleaned first on boards
  • Check vacant ready rooms to verify actual status
  • Record performance check as guests check out throughout day
  • Check rooms for arriving VIP s
  • Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized
  • Report un-serviceable rooms to General Manager/ Executive Housekeeper
  • Assist housekeeping associates in duties as needed
  • Assist with cleaning of public spaces as needed

  • Fluency in Spanish preferred
  • Supervisory experience in the Hospitality/Hotel industry
  • Specific brand knowledge is a plus
  • Strong Leader of people
  • Proficient in English language/Bilingual is a plus
  • Intermediate computer skills
  • Familiar with common computer software programs
  • Must be willing to work holidays
  • May require overnight stays
  • Some work in office
  • Must be willing to work varied hours

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth
  • Warm and supportive work environment
  • Competitive Wages
  • Medical, Dental and Vision Insurance
  • Company-funded Health Reimbursement Account
  • Flex Spending Account
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment
  • Paid Time off Programs
  • Holiday Pay
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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