ITIL Process Engineer

Robert Half Technology

Minneapolis,MN

12/9/2019

Ref ID: 02310-#######798

Classification: Support Project Manager/Lead

Compensation: DOE

Are you passionate about ITIL and ITSM? We have a great opportunity for you to help develop and implement ITSM processes, governance models, metrics, measurements and integration of processes.

In this position, you will:


Ensure process standardization across IT functions, vendors and partners. Partner effectively with all IT functions and strategic partners, in the development and maintenance of processes and procedures to ensure robust Service Delivery


Provide oversight and direction across ITIL processes that are required to ensure the effective and efficient operations of the Infrastructure


Support documentation and communication of all processes, policies and procedures for obtaining IT support


Ensure ITIL processes are developed and updated to reflect operational changes, producing a rich set of Service Level Agreement and Operational Level Agreements


Develop and execute defined ITIL processes and ensure integration across these processes


Establish governance mechanisms, reporting and related tool automation

If this sounds like the project for you, please contact Sally Lander at 612.###.#### or [Click Here to Email Your Resum ].
-6+ years of process design, reporting and performance improvement experience
Previous experience implementing ITSM and ITIL based solutions
Knowledgeable ITIL v3 and the changes made in ITIL v4
Proven experience in IT Metrics creation and implementation to yield operational improvements

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-###-#### to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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