Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person -- no matter where they are in their health journey -- with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day! Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Collections Specialist will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.
Job Summary:This position is responsible for outbound, incoming, email communication to collect and resolve current and past due invoices. You will also be responsible for analyzing payment terms and make recommendations to adjust accordingly.
Essential Functions:* Collect, manage, and provide resolution of outstanding invoices from current and past due accounts* Provide resolution of issues related to billing inquiries or disputes, contracts, customer service, field support, etc.* Reconciliation of customer accounts* Responsible for managing aging report in compliance with company metric