Server

The Patriot Golf Club of Owasso

Owasso,OK

11/29/2019

Job Description

Education and/or Experience

  • Grade 12 education.
  • Two years of comparable wait service experience preferred.
  • The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

  • Greet and acknowledge members and guests.
  • Is knowledgeable about the menu, buffet and wine list.
  • Ability to time the service of each course.
  • Learns members' names and their special preferences.
  • Knowledge of wines and spirits.
  • Knowledge of and ability to perform required role during emergency situations.
  • Job Summary (Essential Functions)
  • Provide food and beverage service to club members and guests.

Job Tasks/Duties

  • Sets up side station and performs assigned side (prep) work.
  • Provides immediate attention to all members and guests upon seating.
  • Makes sure that children are in the appropriate type of seat and are safe and secure.
  • Distributes food and wine menus; answers questions.
  • Fills glasses with ice water and suggests menu items.
  • Ensure that the correct account numbers and names are given for billing.
  • Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
  • Places orders with kitchen; informs cooks about any special cooking instructions.
  • Assembles food on tray; procures items from each station as necessary.
  • Serves meals; places dishes by courses in front of each person.
  • Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
  • Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
  • Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
  • Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
  • Presents the bill.
  • Handles all cash and credit card charges as prescribed by standard operating procedures.
  • Keeps dining room and bus station areas clean.
  • Clears, cleans and resets tables that have been vacated.
  • Advises supervisor of any complaints as soon as they occur.
  • Performs clean-up and closing duties as assigned by manager.
  • Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.
  • Turns in signed tip declaration form weekly.
  • Thanks members and guests; invites them to return.
  • Consistently follows local and state laws and the club's policies and procedures for the service of alcoholic beverages to members and guests.
  • Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager.

Licenses and Special Requirements

  • Food safety certification.
  • Of legal age to serve alcoholic beverages.
  • Alcoholic beverage certification.


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