Inland Business Systems
Looking for an opportunity to take your career to the next level? If so, then Inland Business Systems, a Xerox Company is the place to be!
Inland Business Systems is a world class company that specializes in creating exceptional customer experiences by providing the finest quality products, document imaging solutions and service to our clients.
We offer a competitive base salary, full benefits and a growth-driven environment - we provide you with all of the tools necessary to take your career to a whole new level!
Here's whatsuccessful individuals do in the Customer Care Center:
- Provide GREATcustomer service
- Triage incoming calls and resolve issues with customer
- Dispatch call to Service Technician when required
- This is a call-center environment, so thereis a decent amount of sitting and typing
- Other duties as assigned
- High School diploma or equivalent is required.
- Previous customer call center experience is highly desirable.
- Experience working with a call management system a plus.
Skills, Specialized Knowledge and Abilities:
- Strong customer service and communication skills.
- Must be energetic, a team player and willing to help others when needed.
- Computer literacy and familiarity with the internet required.
- Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
- Demonstrates strong attention to detail
- Strong initiative with ability to seek out relevant information prior to making timely decisions.
- Ability to work overtime (evenings and weekend hours) as needed to support department efforts.
INLAND is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.