Customer Service Representative

Inland Business Systems

Sacramento,CA

11/29/2019

Job Description

Looking for an opportunity to take your career to the next level? If so, then Inland Business Systems, a Xerox Company is the place to be!

Inland Business Systems is a world class company that specializes in creating exceptional customer experiences by providing the finest quality products, document imaging solutions and service to our clients.

We offer a competitive base salary, full benefits and a growth-driven environment - we provide you with all of the tools necessary to take your career to a whole new level!

Here's whatsuccessful individuals do in the Customer Care Center:

  • Provide GREATcustomer service
  • Triage incoming calls and resolve issues with customer
  • Dispatch call to Service Technician when required
  • This is a call-center environment, so thereis a decent amount of sitting and typing
  • Other duties as assigned

QUALIFICATIONS:

Education/Experience:

  • High School diploma or equivalent is required.
  • Previous customer call center experience is highly desirable.
  • Experience working with a call management system a plus.

Skills, Specialized Knowledge and Abilities:

  • Strong customer service and communication skills.
  • Must be energetic, a team player and willing to help others when needed.
  • Computer literacy and familiarity with the internet required.
  • Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
  • Demonstrates strong attention to detail
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Ability to work overtime (evenings and weekend hours) as needed to support department efforts.

INLAND is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

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