Service Support Specialist 1 - Motili

Goodman Manufacturing

Denver,CO

1/15/2020

OverviewService Support Specialist - Denver, COThe OpportunityMotili is seeking a professional, skilled individual for our Service Support Specialist 1 position. The Technical Support Specialist (TSS) is an expert on all aspects of Motili's technology platform including our web based platform and mobile applications. His / her job is to provide technical support to both internal (Motili) and external (Contractor and Client) users. The TSS conducts training sessions and demos with clients and contractors, monitors chat and phone lines for support needs and works with job management to make sure jobs are completed in a timely manner. The TSS has the highest level of access into the Motili platform and is able to adjust pricing, create clients and contractors and ensure financial compliance for complete profiles. The TSS must be technically skilled to understand our technology, but also aware of operational processes and business logic and rules. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website and submitting your resume.ResponsibilitiesMay include;* Daily technical support for Motili users, clients and contractors via phone, email and chat* Conduct training sessions and demos for clients and contractors* Edit / change pricing for work orders and orders* Creation of clients and contractors in the platform* On-site assistance for contractors performing asset tagging jobs* Contractor on-boarding (reviewing Motili value proposition, pricing, policies and technical requirements; collecting relevant insurance, W9 and other documentation)* Report bugs in technology platform to engineering teamQualifications* Advanced technical skills* Ability to learn new technologies quickly* Ability to understand operational flows and identify any bottlenecks and areas for improvement* Ability to provide top customer service to external stakeholders* Ability to make pricing decisions and operational decisions* Ability to train stakeholders* Ability to understand and apply business rules* Experience with technology, customer support and training* MSTUSGoodman provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.Postal Code80202

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