Field Service Representative - Little Rock

Ingersoll Rand

Little Rock,AR


At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car , Ingersoll Rand , Thermo King , Trane , American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.Job Summary:The Technical Product Support Specialist provides system level technical support to our external customers for American Standard, Trane and Ameristar residential products sold through the RS channel.Responsibilities:* Telephone, email and jobsite HVAC system level support with deeper knowledge at the specific product level* Support Channel Partners and Field Service Representatives on technical issue resolution* Develop and provide training for both new and existing Field Service Reps to promote their self-sufficiency* Interface with internal organization through cross-functional quality forums and teams* Field site visits to address quality issues* Documentation of field reported issuesQualifications:* Minimum of 5 years of field experience serving in a Field Service Representative role or* Minimum 7 years of experience in a field facing , HVAC, technical Support role* Experience can be offset by higher level technical degree (BS) in Engineering related field and (2) years HVAC experienceKey Competencies:* Detail oriented and organized, able to coordinate workload* Strong ability to troubleshoot complex mechanical and electrical systems over the phone* Strong knowledge of HVAC system operation* Strong knowledge of Comfort Controls/Zoning application, operation, and troubleshooting* Must be a strong team player, self-starter and flexible to varying work assignments* Well-developed verbal, listening, and written communication skills required* Personal computer competence and data entry with MS Office products required* Must be customer focused* Have the ability to make quality decisions* Has to be able to manage time wisely* Diverse technical backgroundWe are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.'711991

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