Passenger Service Agent

Menzies Aviation



Description Main accountabilities include: + Ensure accuracy of all weight and balance requirements + Promptly handle all customer service complaints with a focus on positive resolution. + Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation. + Assist customers with special needs and unaccompanied minors. + When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors. + Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. + Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements + Maintain a valid driver's license with a clear driving record. + Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies. + Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds. + Promote a professional image at all time and comply with company uniform standards. + Required to attend the mandatory training imposed by the Company and Airlines as per job role. + Other duties as assigned. Qualifications and Experience: + Must be at least 18 years of age and legally able to work in the US; + Must have high school diploma, GED or equivalent work experience; + Must be able to speak, read, and write in English; + Must complete and pass initial new hire classroom and on-the-job training + Valid driver's license with good driving record. + Must be able to hold and maintain all required airport security clearance. + Reliability, our customer and your fellow employees rely on you. + Must be available and flexible to work variable shifts including weekends and holidays + Must be comfortable working in an airport environment + Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time. + Must pass pre-employment drug test Qualifications Behaviors Preferred + Dedicated: Devoted to a task or purpose with loyalty or integrity + Enthusiastic: Shows intense and eager enjoyment and interest + Team Player: Works well as a member of a group Education Required + High School or better Licenses & Certifications Required + EMPLOYEE BADGE Preferred + DRIVERS LICENSE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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