Operations Analyst I

The Judge Group

Mountain View,CA

12/11/2019

Location: Mountain View, CA
Description: Our client is currently seeking a Operations Analyst I

JOB DESCRIPTION:

Job Title: Operations Analyst I

Location: Mountain View, CA 94043

Type: 12 + months contract, (High possibility of extension)

Position Description:

  • Provide customer support to help the team quickly learn from various pilots
  • Helping customers work systematically through technical problems and help customers understand the features and benefits of new products/features
  • Follow both pre-defined support procedures and help create policies for a wide-variety of experiments
  • Also, will play a pivotal role in helping design, execute, and measure the effectiveness of customer-facing pilot programs, which will include identifying issues, forming hypotheses, and synthesizing conclusions into recommendations. Should also have strong internet research skills.
  • Work collaboratively with team members in a fast-changing, fast-paced workplace to solve difficult customer issues and to help brainstorm solutions
  • Effectively and Judiciously escalate issues with clear communication Skills & Experience:
  • Enthusiastic consumer digital technology/media user -
  • Enjoy the challenges of working with a wide variety of people and variety of projects.
  • Have a strong desire to learn continually and grow professionally.

Mandatory:
  • 1+ year of Customer Support Experience.
  • Excellent problem-solving capabilities.


Desired:
  • Project Management skills are a plus


Skill Matrix

Skill Name

Level (1-5, 5 being the highest)

Years

Problem Solver

Years

Technical

Years

Tech Sav

Years

Proactive

Years

Agile

Strong Written and Verbal

Innately Curious

Customer Service

Thanks

SHARMISHTHA RAWAT

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com - provided by Dice

Go Back

Apply