The Judge Group
Location: Mountain View, CA
Description: Our client is currently seeking a Operations Analyst I
Job Title: Operations Analyst I
Location: Mountain View, CA 94043
Type: 12 + months contract, (High possibility of extension)
- Provide customer support to help the team quickly learn from various pilots
- Helping customers work systematically through technical problems and help customers understand the features and benefits of new products/features
- Follow both pre-defined support procedures and help create policies for a wide-variety of experiments
- Also, will play a pivotal role in helping design, execute, and measure the effectiveness of customer-facing pilot programs, which will include identifying issues, forming hypotheses, and synthesizing conclusions into recommendations. Should also have strong internet research skills.
- Work collaboratively with team members in a fast-changing, fast-paced workplace to solve difficult customer issues and to help brainstorm solutions
- Effectively and Judiciously escalate issues with clear communication Skills & Experience:
- Enthusiastic consumer digital technology/media user -
- Enjoy the challenges of working with a wide variety of people and variety of projects.
- Have a strong desire to learn continually and grow professionally.
- 1+ year of Customer Support Experience.
- Excellent problem-solving capabilities.
- Project Management skills are a plus
Level (1-5, 5 being the highest)
Strong Written and Verbal
Contact: [email protected]
This job and many more are available through The Judge Group. Find us on the web at www.judge.com - provided by Dice