Front Desk

Care ATC



Job Description

General Summary: A non exempt position responsible for performing a variety of clerical duties for office manager, clinical services manager, or physicians.

Essential Job Responsibilities:

  1. Greets, screens, schedules, and checks patients in.
  2. Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.
  3. Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
  4. Requests, locates, sends, and receives patient medical records.
  5. Maintains files and assists in establishing office systems.
  6. Orders office and clinical supplies. Assists in the care and maintenance of office equipment.
  7. Other Duties as assigned

Education: High school diploma or general equivalency diploma (GED). Diploma as a medical administrative assistant from an accredited medical vocational course preferred.


  1. Minimum two years of administrative assistant experience in a medical office setting.
  2. Medical administrative specialist certification preferred from American Medical Technologists.
  3. The ability to maintain regular, predictable attendance due to the obligation of the person in this position to work as a team member with staff in clinic locations to insure adequate patient care and customer service.
  4. Knowledge of medical terminology and office procedures.
  5. Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
  6. Ability to read, understand, and follow oral and written instructions.
  7. Ability to sort and file materials correctly using alphabetic or numeric systems.
  8. Ability to establish and maintain effective working relationships with patients, physicians and other clinical staff, and the public.

Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

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